Very few people seek out conflict and most of us avoid it like the plague.  Yet without it, we risk keeping everything so “safe” that we never reach our full potential. 

Healthy conflict can help us explore an issue more fully, embrace a range of approaches and make better decisions.  The first step to better conflict management is to examine and adjust your attitude.  Then it’s all about practising skills that lead to positive, assertive behaviour where hopefully, everyone wins. 

You just have to be brave and take the first steps – this session will help you to do just that.

This is a half-day in-person workshop

Cost: £48 for JLC member organisations, £55 for non JLC member organisations

The course will be held in a NW London venue, which will be disclosed nearer to the event

• Aims

  ·       To build confidence in dealing with stressful situations involving conflict

  ·       To understand why and how conflict arises

  ·       To explore what can be done to prevent situations escalating

  ·       To identify ways to resolve situations involving conflict

  ·       To learn key skills and techniques that help in situations where people conflict

• Outcomes

  By the end of this session, participants will be able to:

  ·       Understand and spot why and how conflict occurs between people

  ·       Explore their own style of conflict management

  ·       Develop the skills of listening, empathising and diffusing

  ·       Hone assertive communication skills and techniques

  ·       Maintain positive relationships and win-win outcomes

• Facilitator

  Helena Sharpstone